What Do You Think?

It's really important to us to hear what you think about Glutafin - from our products to our Careline and website. Share your views by filling in the form below. 

Posted 10th July 2008, Clare Gill, Glutafin Marketing Assistant

Hi Tracy,

Great to hear from you! As we speak, Kay, our home economist, is busy working on new recipes for the website - so keep your eyes peeled for even more tasty treats!

Best wishes
Clare

Posted 10th July 2008, Tracy 

Hello and fabulous website, we have my stepson just moved in with us, he is diagnosed with Coeliacs. We eat healthy balanced meals so not much has changed for us at all, although I do now bake more goodies (cakes and crumpets, etc) which I did not tend to do much of. Keep up the excellent work and recipes! Tracey :)

Posted 12th May 2008, James Arthurs, Glutafin Brand Manager UK

Hi Karen,

Thanks for your message. I’m sorry to say that there isn’t a chat room facility on this website at present. However, there are several ways to communicate with us:

• You can Live Chat with our Careline who are happy to answer all your queries
• Call our free of charge Careline on 0800 988 2470
• You can always ask Melissa, our dietitian, for help or;
• Kay, our home economist, can answer your questions about gluten-free cooking

For other information, you can always refer to Coeliac UK, the charity for people with coeliac disease.

You can also chat with other people with coeliac disease using the gluten free message board. I hope that this helps.

Best regards
James

Posted 7th May 2008, Karen Chapman

hi everyone my name is karen i come from cambridgeshire i have just been diagnosed with coeliac disease just over a week ago and was wondering if u have a chat room on this site so i can chat to other people who have the same as me i must admit im finding it quite hard at the moment to adjust to gluten free food i didnt realise there was so many things which had sum form of gluten in it never bothered me before but now i cant have gluten its a whole different ball game theres so many things i cant have that i like or maybe there is alternatives i dont know as to wot is available as this is all new to me please can anyone help me make my life just a little bit easier as i really dont know where to start many thanks love karen xxxx

Posted 1st May 2008, Maureen Parker

This is just to let you know how much I enjoyed your e-newsletter and look forward to the next.
Thank you, also, for the free sample of Select brown loaf, which I enjoyed very much.

Posted 25th April 2008, Glutafin Team

Hi John, thank you very much for your positive feedback it's good to hear our work on improving recipes is appreciated.

Posted 25th April 2008, John Whitby

Congratulations on the improvements to your Select Gluten Free Sliced Fibre Loaf.  The bigger slices are better and especially the separation of the slices.  Before the improvement every slice had to be separated witha knife... a messy chore.

Posted 17th April 2008, Glutafin Careline

Hi J Bethal. Thank you for the feedback on our web-site it's good to know it is a great help for people like yourselves. Don't forget our live chat facility if you ever feel the need to talk to someone.

Posted 17th April 2008, J Bethal

As I have just this week been diagnosed with coeliac disease it was great to find a site like this as I now feel that there is some light at the end of that big dark tunnel. I asked at my doctor's for some info but they only handed me a leaflet and left me to get on with it so once again I would like to say a big thank you just for being there.

Posted 1st April 2008 , Glutafin Careline

Hi Sam. Pleased to hear you love the website and the recipe ideas.
We apologise for the delay with the lasagne, it is due to the fact that we have been working on improving the recipe.
The product is now back in stock, and we hope you enjoy!

Posted 1st April 2008 Sam

Hi, love this website, particularly the great recipe ideas. One question though. Can anyone tell me why I've not been able to get hold of wheat free lasagne for the last 3 months or so? 

Posted 1st April 2008, Glutafin Careline

Hi Nora,
Thank you for your enquiry regarding the Glutafin wheat free fibre mix.
This product has been out of stock due to a problem with the raw materials, however we are expecting stocks to be with the wholesalers by next week.

Posted 1st April 2008  Nora Balm

Hi There,  could you give me any idea when your Glutafin Glueten free wheat free fibre mix will be instock. Yours sincerely Nora. 

Posted 1st April 2008, Glutafin Careline

Hi Mary,

Thank you for your enquiry regarding the white mix and breadmaker.
We do not recommend using the white mix in the breadmaker as it is not very successful.
You would achieve better results if you use the Glutafin breadmix, where you will find a recipe for the breadmaker on the packet.

Posted 1st April 2008,Mary Whitehouse

Hi, I'm looking to use Glutafin wheat free white mix to make bread in the beradmaker but the recipe on the pack is for oven baking. What's the breadmaker recipe?

Posted 17thMarch 2008, Glutafin Careline

Hi Bev thank you for your feedback on our web site it's good to know it is helping, with the new addition of the blog and the live chat we think it's a great way for everyone to communicate rather than just reading up on the condition.

Posted17th March 2008, Bev Shiner

Its a great design and having a site to visit makes it feel like you're not alone, or not the odd one out! 
Im a Graphic Designer from Doncaster and love the design. Bev

Posted 18th March 2008, Kay, Home Economist

Dear Nathan
Thank you for contacting Glutafin.

Reference sponge cakes - now you have been diagnosed with Coeliac Disorder, but can have dairy products, the best cakes can be made with Glutafin Select White Mix or Glutafin Cake Mix. The cake mix has the recipe on the box but since it was developed we have found using butter at room temperature works better than any margarine. Make sure eggs are room temperature and medium size. If you are using the Select White Mix which can be used for breads, pastry, cakes and sauces the recipe is as follows:

250g Mix, 1 x 5ml tsp gluten free baking powder, 110g soft butter, 1 x 5ml tsp natural extract of vanilla (not flavouring) 2 medium eggs, 1 x 15ml tablespoon water.

Whisk together with an electric whisk for 2 minutes. Spoon into 2 x 18cm/7" lined and greased shallow cake tin. Oven bake for 25mins at 180oC/350oF/Gas 4 until the centre springs back when lightly touched.

You should get a delicious light and fluffy sponge which is not at all dry. Sometimes if you put too much baking powder in the cake can feel dry in the mouth so measure accurately.

Have a look on the web site for Chocolate Fudge Cake which is a good one for Easter. Coming soon is a very moist apple and raisin cake made with Select Fibre Mix.

Please contact us again to tell us how your baking is going,

kind regards

Kay
Glutafin Home Economist

Posted 18th March 2008, Nathan

We have used loads of different cake mixes and they all turn out dry so my mum puts them in jelly sick of jelly ha-ha my mum’s mate said put a spoon full of olive oil in each mix may help she always uses butter not marg please tell us a good cake to make we have rice flour and gluten free plain white flour we have baking powder we have xanthan gum and we have glutafin white mix please help I am only 11 and for 10 years could not eat cake for they thought I was allergic to dairy now after moving and having test at a different hospital they found out it was celiac so I would love to eat cake I have had loads of different breads but don’t like them much and I don’t like the biscuits they are dry so mum and me want to cook our own thanks NATHAN
P.S. I have Down Syndrome as well so I talk mum types 

Posted, 12 March 2008, Lin Laycock, Glutafin Careline

Hi Nathan, nice to hear from you again. I hope that you are well. Before I answer your question fully can you tell which flour mix you are using to make your cakes?

Posted, 12 March 2008, Nathan

hi its me nathan again we are getting on ok with the gluten free food but still have trouble with the cakes my mum makes they are so dry can some one gives us some tips please we end up putting them in jelly i like jelly but would like the cake on its own thanks nathan age 11

Posted, 27 February 2008, Angie

Tried the Glutafin cake mix and just wished to say!! its delicious...best cake mix so far!!so soft and light tastes great.. yummy

Posted, 28 March 2008, Clare Gill, Glutafin Marketing Assistant

Hi Sarah. Thanks for the feedback about our new website. We are constantly updating it with new recipes and features, so keep clicking! We are looking to extend our recipe range even further so it includes more children's recipes that you and your daughter can perhaps do together. For the meantime, if you are looking for an indulgent treat, why not try the Chocolate Fudge Cake recipe, which is made using the Glutafin White Mix. Have fun! Clare

Posted, 28 February 2008, Sarah

Hi New website is looking good,needs some children ideas would be great, as me and my daughter both suffer I enjoy the best the Glutafin White Mix Thanks Glutafin Sarah

Posted, 28 February 2008, Clare Gill, Glutafin Marketing Assistant

Hi Nathan. Glad you like our new site. Have you tried our Glutafin Cake Mix? It is great for making all sorts of cakes, so you can get really creative. By making things from scratch with our mixes you can add all sorts of yummy extras to make recipes taste even nicer - so gluten-free needn't seem taste free! Also, try the Glutafin Crispbreads - I know they are really popular in our office! Clare

Posted, 27 February 2008, Nathan

what a nice site i am 11 and have been diagnosed nearly a year now i am not very keen on most of my perscription food so i am very thin as i dont eat much with calories in it i love making cakes with my mum but dont enjoy eating them i wish some one would make me a cake i like i miss birthday cake and i find it hard when i eat out one day i will look like a jacket potatomy mum is looking at the cakes on the site nathan 

Posted, 27 February 2008, Peter Przybylski, Glutafin Marketing Assistant

Good afternoon Laurence. Welcome to our website and thanks for your feedback! 
Unfortunately our products are only available on prescription and aren’t sold on-line. You can use our prescription form to easily obtain foods from your GP or pharmacist. You can simply download it from this site. The form includes special ordering numbers called PIP codes. These are listed next to each item. In the case of Select Bread Mix the code is 274 – 4951. So all you need to do is just find your product on the list, quote the quantity that you require, print the form and hand it to your GP or pharmacist. For more information about prescriptions please refer to above mentioned page. You will find there a downloadable Prescription Guide from which you can learn how to make savings with annual prescription pre-payment certificate. 
If you need more information please feel free to call our Careline on 0800 988 2470. Regards. Peter

Posted, 27 February 2008, Laurence Goodall

Can I buy Glutafin Select Bread Mix on line.
Thank you.

Posted, 22 February 2008, James Arthurs, Glutafin Brand Manager UK

Hi Jai. Thanks for your feedback. A good place to start is this page. There's a downloadable PDF document on the page which explains the prescribing guidelines in detail. We're currently in the process of re-writing this doc. In fact the new version is currently at the printers! As soon as they're printed we'll send you a copy. Also, if you register a My Glutafin account you can build an online prescription. All you have to do is print that out and take it to your GP. If you still require more info just pick up the phone and call us...we're more than happy to help in anyway we can! have a nice weekend! James
 

Posted, 21 February 2008, Jai

hey i have only been diognosed with this disease last week so finding it very hard, its my first time on this website and it all looks very overwelming, im not sure what to do on the prescription page or where to go from here do i get these foods for free? and how many of what am i allowed? any information or any advice would be great im 22 in chelmsford essex thanks guys